Much of are products are "hand-made" products therefore the buyer should NOT expect every product to be exactly alike in size or weight.

Processing and Return Products

Every order from Asia Charisma will be processed with most efficiency, however we can not guarantee timely delivery of all shipments; particularly shipments made via "international registered" airmail. Generally shipments using "international registered" airmail take an average of 12 business days to make delivery to most locations around the globe. Considering every day politics, more strict custom's standards and heightened national security policies, delivery can be delayed for several weeks. Please do take in consideration the security measures taken for importing packages into your country before ordering from us. We will do everything we can to help expedite each package, however, delivery time is entirely up to the shipping companies and custom brokers involved in the process.

When purchasing our products by weight we will supply you with exactly what your ordered. For example, when ordering 200 grams of Karen tribal beads, we will supply you with exactly 200 grams even if the quantity of your order's total weight is less than what you paid for, we will complement your order with additional pieces so that your order will equal to 200 grams. The total gram you paid for is what you will receive. Choosing a shipping courier is the buyer's responsibility. Asia Charisma can only make recommendations but can not be held responsible for loss or damage during the transporting of any product. Some promotional items are sold with FREE shipping and have already been set up to use a specific courier for a specific destination. If the buyer would like to use a different courier than that specified, the buyer will be charged the difference. Refer to our shipping page for more details. If any product does not meet the buyer's expectation, Asia Charisma will gladly replace any item if the buyer returns the item to us within 30 days of verified payment date. Shipping cost for return product is solely the buyer's responsibility unless this has been arranged with us before hand.

Out-of-Stock & Back-Order
If any item is out-of-stock after an order has been issued and payment confirmed...you will have the option of canceling any back order items and Asia Charisma will refund the difference using the same method of payment. You will be notified once your order has been completely processed at which time you can notify us of how you would like to proceed with the back order items. If we do not receive confirmation from you within 3 days, we will assume to proceed with the back order and make shipment accordingly.
ALL BACK ORDER ITEMS ARE SHIPPED FREE OF CHARGE.

Wholesale and Custom Orders
The majority of our products are readily available, therefore, most orders can be processed and shipped within 24 to 48 hours. However, in the case of a very large-quantity order or "custom" order in which we need to "create" any product, processing can take up to 10 days. We will take full responsibility in keeping the client updated on progress for this type of order. Please keep in mind that hand made products will certainly take time to create, however Asia Charisma will always process each order with the most efficiency for a timely delivery.

IMPORTANT! YOUR ACCESS TO THE INFORMATION ON ASIA CHARISMA'S WEB SITE AND YOUR CONTRIBUTION OF INFORMATION TO THE ASIA CHARISMA WEB SITE IS SUBJECT TO LEGALLY BINDING TERMS AND CONDITIONS. CAREFULLY READ ALL OF THE FOLLOWING TERMS AND CONDITIONS BEFORE PROCEEDING. ACCESSING AND/OR USING THE PORTAL INDICATES YOUR ACCEPTANCE OF ALL OF THESE LEGALLY BINDING TERMS AND DISCLAIMERS. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS AND DISCLAIMERS, PLEASE EXIT THE WEB SITE.

These legal terms and disclaimers (the “Privacy Agreement”) constitute an agreement between you, the web site visitor (“You”) and Asia Charisma Trading Limited Partnership regarding:

The effective date of the Privacy Agreement is when You accept or are deemed to accept the Privacy Agreement by accessing and/or using the Asia Charisma web site.

Purpose of the Privacy Agreement
The purpose of the Privacy Agreement is to ensure that the web site is in compliance with the Municipal Freedom of Information and Protection of Privacy Act. You are hereby advised that the Privacy Agreement incorporates by reference the requirements and procedures of the Act. You are hereby advised to refer to a complete and official version of the Act in order to understand fully the rights and responsibilities that flow from it.

Retention and use of personal information once collected
Use of personal information shall be limited to that which is necessary for the purposes identified by the web site or as permitted or required by law. You will maintain ownership of all personal information provided to Asia Charisma. By providing personal information, You thereby grant to Asia Charisma a license to use the personal information in accordance with the terms of the Privacy Agreement. Use of Your personal information shall be limited to that which is necessary for the purposes identified on the web site or as permitted or required by law. Your personal information collected in accordance with the provisions of the Privacy Agreement shall be retained only for the period of time required to fulfill the purposes for which it was collected or for the period of time that is required by law, which ever is the longer period.

Other than by consent, credit card numbers used in a transaction on the Asia Charisma web site will be used for payment processing only and will not be retained, given or sold to other organizations or individuals for marketing or other purposes. Credit card information may be disclosed to third party service providers (E-payment Gateways) in relation to processing transactions originated from the Asia Charisma web site and are subject to the applicable terms and conditions agreed to at the time of the transaction. Asia Charisma and its affiliates shall employ certain security and technology protections that will include Secure Sockets Layer (“SSL”) software to encrypt personal information used during transmissions. Unless specifically stated otherwise, telephone numbers, e-mail addresses, addresses and any other personal information will be used for confirmation mailings and correspondence only or as required/permitted by law and shall not be given or sold to other organizations or individuals for marketing or other purposes.

Protection of personal information once collected
You hereby acknowledge that no web site or Internet connection is completely secure. Asia Charisma will protect personal information by taking reasonable steps to ensure a secure connection. Email over the Internet is not secured. Email privacy cannot and will not be assured or guaranteed. Email and its contents are sent at your own risk. Asia Charisma will not guarantee or assure privacy of any email use and, accordingly, cannot assume any responsibility for harm or damages that occur or that are experienced through the use of email by yourself or by Asia Charisma when replying to your email. Personal information shall be protected by safeguards that are required by law and that are in accordance with generally accepted industry practice.


Reporting to Asia Charisma Administrator
Reports regarding illegal, immoral, unethical or otherwise inappropriate conduct required by the Privacy Agreement must be made to ADMIN@asia-charisma.net